Frequently asked questions
Everything you need to know
Have questions? We’re here to help. Browse our collections of frequently asked questions below
Medication
Everything you need to know about Medication purchase and delivery
How can I place an order?
Simply download our app on Google Play store or App Store to continue to order
What types of medication do you carry?
We carry over the counter medication and supplements. Pharmarun currently doesn't deliver schedule II medication. This in simple terms would be any medication that a prescription is required for.
How am I sure the medication I get is authentic?
We only work with registered and licensed pharmacies. These stores are regulated by the Pharmacist Council of Nigeria and stock medication in line with NAFDAC regulations.
How does Pharmarun get its medication?
We have a growing network of licensed retail and wholesale pharmacies across Nigeria.
Can I order medication for someone else?
Yes you can. We recommend that you checkout by adding their details as a family and friend to your account.
How do you handle cold chain medication?
For medication, that is required to be kept cold or below 25oc, we will ensure it is transported with a cold pack and advise you to refridgerate it immediately.
Delivery
Everything you need to know about delivery.
Does Pharmarun deliver everywhere in Nigeria?
Yes. We offer same day delivery across Nigeria in 70% of states
How long does it take before my medication gets to me?
Our standard delivery promise is 3hours for orders placed between 8am- 7pm daily
How much does delivery cost?
Delivery price varies and influenced by many factors including distance, fuel price in the country and rider availability
How is my medication delivered?
Your medication is delivered via our third party logistics conpany from our pharmacy partners close to you
Do you deliver controlled substances?
No, we do not as these medications are highly regulated. You will need to visit the closest registered hospital to get a prescription.
Services
Everything you need to know about our services.
What other services do you offer asides medication delivery?
Pharmarun offers teleconsultations with licensed pharmacists and doctors, laboratory testing,virtual health checks and automated medication usage reminders
Can I talk to a pharmacist/ a doctor?
Yes, you can book a consultation with a licensed pharmacist, or doctor here
Can your Pharmarun pharmacist write a prescription for me?
No we do not write prescriptions. However, you can book a consultation with a licensed pharmacist or doctor for medication recommendations and referrals.
How will I refill my medication?
To refill your medication, simply place your order by going through our recurring journey when placing your order. Click here to see how to get started. Once you set up a subscription with us, your medication will be refilled automatically based on how many days your dosage should last.
Subscription
Everything you need to know about our subscription.
How does medication subscription work?
To refill your medication, simply place your order by going through our recurring journey when placing your order. Click here to see how to get started
How often can i get my medication
You can receive your medication , monthly, weekly, quarterly and any other frequency you like. Customers who pay for up to 3 months, usually get 5% off and customers who pay for up to 6 months, usually get 10% off. Continue here
Can I save my card for auto-debit?
Yes, you can save your card during checkout for automatic payments on your subscription.
Can I use my wallet for subscription payments?
Yes, simply select your wallet as the payment method when setting up your subscription. To use your wallet for auto-debit, during the subscription setup, choose "Wallet" as your payment method and opt for auto-debit.
Can I pause or cancel my subscription when I no longer need the medication?
Yes, you can easily pause or cancel your subscription anytime through ‘my subscription’ orders on your dashboard.
Will I receive a reminder before my subscription renews?
Yes, you will receive an email reminder a few days before your subscription order is delivered.
Payment
Everything you need to know about payment.
Can I pay on delivery?
We currently operate a cashless policy and so we do not accept payment on delivery.
Can I pay via a mobile wallet on Pharmarun?
Yes. Simply credit/top-up your Pharmarun wallet and choose it as the method of payment
Does Pharmarun have a loyalty or referral program?
Yes. You can join our loyalty program by selecting ‘become an affiliate’ when you are signing up or via your account profile.
Operations
Everything you need to know about our operations.
Is Pharmarun active on social media?
Yes, we are active on Instagram, Facebook, Twitter and LinkedIn.
What is the fastest way to reach you asides the app?
You can chat with us on Whatsapp - wa.me/2349095000043
What time does Pharmarun open and close daily?
We open at 8am and close at 6pm daily
Do you work with HMO?
Yes , we are listed with some HMO's etc
Can I join my HMO as a member on Pharmarun?
Yes. When you are signed in, go to your account session and proceed to join a partner. Your HMO receives the request and you will get an email notification as soon as they accept.
Where are you located?
We are located in Lagos, Ibadan, Abuja and Port Harcourt with plans of expanding into other states in Nigeria.
Policies
Everything you need to know about our policies
Can I return my order?
No we cant return a medication after it has been dispatched, however a picture confirmation of the medication and brand and othere details will be communicated before dispatched
Does Pharmarun give refunds?
Pharmarun operates a no refund policy on orders. We ensure you get exactly what you ordered and thus, do not offer refunds once ordered are dispatched.
Is my information secure?
Your information is secure with us as we operate a discreet service policy.
Download Pharmarun today!
Get started with us today by using our delivery service. Also, be one of the first to experience our unique healthcare platform.